Tom Temin

customer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

Management

GSA

Individual desks that can be moved to create collaboration spaces in GSA’s new Workplace Innovation Lab at the agency’s headquarters building in Washington, D.C. (Photo courtesy GSA)

GSA gets a refreshed set of recommendations for dealing with real property

Leasing/Property Management

How one agency deals with digitizing its rich trove of cultural heritage records

Management

Federal effort that reduced coal mining dangers

Workforce

(Photo courtesy of April Gail Pilgrim, Army)

Teleworking DoD employees targeted by House spending bill

Federal Newscast

Amelia Brust/Federal News Network

GSA contracting officers are driving schedule holders crazy

Contracting

If this bill passes, U.S. Mint would start issuing bite coin

Veterans Affairs

Naval Surface Warfare Center Indian Head

How the Navy plans to modernize its one-and-only arsenal

Navy

Major DoD acquisition programs taking too long, GAO says

Federal Newscast

Image of GAO sign at headquarters office

Why the government should use more shared services to reduce costs

Shared Services

Not-quite-accurate common assumption about military’s main purpose

Defense

House passed its Defense authorization bill, but there’s a long way to go

Members of Congress are back at work on the Hill, and lots of activity centers on the National Defense Authorization bill, which has passed the House.

Defense

GOP senators put hold on over 40 Biden nominees

Half of the Biden nominees are waiting to serve as federal judges.

Federal Newscast

Veterans Affairs hopes non-human entity can help keep tabs on patients

Veterans Affairs

A mobile and interactive service known as “Annie” is being deployed nationwide to help vets keep up with their healthcare protocols via text message.