Social Security Administration

customer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

Management

FILE - This Wednesday, April 14, 2016, file photo, shows a push-button landline telephone, in Whitefield, Maine. According to a U.S. government survey released Thursday, May 4, 2017, homes and apartments with only cellphone service exceeded 50 percent for the first time, reaching 50.8 percent for the last six months of 2016. On the flip side, 45.9 percent of U.S. households still have landline phones, including newer internet-based services common with cable TV and internet packages, while the remaining households have no phone service at all. More than 39 percent of U.S. households have both landline and cellphone service. (AP Photo/Robert F. Bukaty, File)

Rumors targeting Social Security recipients cause inundation of SSA phone lines

Federal Newscast

Where Social Security could start, as it tries to improve itself

Agency Oversight

Peter Musurlian

This career federal-management policy guy takes over one of the biggest management challenges in government

Workforce

federal government, best places to work, worst places to work, Export-Import Bank

Having best places to work means the government has worst places

Federal Report

Partnership for Public Service, Best place to work, federal agencies,Election 2024 Democrats Trump

2023 Best Places to Work marks a turning point in employee engagement

Workforce

Carnegie Mellon University Heinz College of Information Systems and Public Policy

Volcker Alliance Senior Fellow Dustin Brown conducts the first of four discussions with colleges and universities as part of the organization's

Long-time OMB official lands COO post at SSA

Federal Newscast

CX Exchange '24 SSA Commissioner Martin O'Malley

CX Exchange 2024: SSA’s Martin O’Malley on creating better experiences for the masses

Federal Insights

O’Malley outlines plans to rebuild Social Security Administration workforce

Hiring/Retention

Social Security IG looks to stop fraud revved up by AI

Benefits

Social Security, SSA, worker, telework, episodic telework

SSA adds ‘episodic’ telework flexibility for agency employees

Workforce

New Social Security telework policy just might be the blueprint for everybody

Commissioner Martin O’Malley wants top managers in 4 days a week, but it gets looser the farther out you go

Federal Report

Social Security HQ employees ordered to increase in-person work starting April 7

In today’s Federal Newscast: The cybersecurity threat from Chinese infiltrators continues to grow, according to an outgoing Army general. The Department…

Federal Newscast

Dr. Joseph Cuffari, Department of Homeland Security Inspector General

House lawmakers re-up probe into DHS IG’s $1 million retaliation settlement

Agency Oversight

Lawmakers are also investigating whether the SSA IG inappropriately referred the DHS IG to an outside law firm.