IRS

IRS has 37,000 webpages. About 2% get nearly all of its traffic

The IRS is tapping into billions of dollars in multi-year modernization funds to provide a higher level of customer service to taxpayers.

IT Modernization

Graphic by: Derace Lauderdale

customer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Management

IRS adds another state to Direct File, as House Republicans seek to defund it

IT Modernization

IRS Document Upload Tool, IRS Tax Season Stats

IRS hit a ‘big milestone’ to wean itself off paper. What comes next?

IT Modernization

IRS to boost enforcement staffing, close tax loopholes used by complex partnerships

Agency Oversight

How the IRS took this really big step toward digital service

IT Modernization

Amelia Brust/Federal News Network

Return-to-office review: Employees call for flexibility, while legislation lags

Workforce

Democrats warn layoffs ahead as House GOP proposes agency spending cuts

Budget

House GOP propose defunding IRS Direct File, further budget cuts to enforcement

Congress

IRS makes Direct File permanent option to file taxes online, invites all states to opt in

IT Modernization

FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. Lawmakers are increasingly looking at boosting the IRS to help pay for infrastructure improvements. (AP Photo/Susan Walsh, File)

How the pandemic changed IRS technology for good

Ask the CIO

Congress, contractors, 2025 budget, 2025 appropriations, government, ongressional staff, Congress, minibus, funding, budget

Congress faces another countdown, this time FAA reauthorization

Debate continues in Congress surrounding one of the nation’s busiest airports. D.C.-area lawmakers want to nix adding flights to Reagan National Airport.

Congress

IRS extends remote work pilot, in bid to ‘keep up’ with workforce expectations

The IRS having met the Biden administration’s return-to office goals, is extending its remote work pilot program.

Workforce

IRS seeks 102,000-employee ‘right-sized’ workforce – and more money to maintain staffing

Hiring/Retention

The IRS will use Inflation Reduction Act funds to increase customer service and enforcement personnel and grow its workforce through 2029.