Management

customer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

Management

GSA

Individual desks that can be moved to create collaboration spaces in GSA’s new Workplace Innovation Lab at the agency’s headquarters building in Washington, D.C. (Photo courtesy GSA)

GSA gets a refreshed set of recommendations for dealing with real property

Leasing/Property Management

How one agency deals with digitizing its rich trove of cultural heritage records

Management

(Photo courtesy of April Gail Pilgrim, Army)

Teleworking DoD employees targeted by House spending bill

Federal Newscast

U.S. Army photo by Staff Sgt. Tykeera Murray

National Guard, southern borderSoldiers in the Army National Guard conduct a security search

Guard’s support of DHS adds no military value

Defense

Major DoD acquisition programs taking too long, GAO says

Federal Newscast

Getty Images/iStockphoto/mohd izzuan

FEHB, OPM, GAO costs, Stethoscope and money on wooden table representing health care, FEHB plans.

Centralized FEHB database key to OPM cost savings, GAO says

Open Season

IRS to boost enforcement staffing, close tax loopholes used by complex partnerships

Agency Oversight

Rep. Hoyer warns of ‘freezes, furloughs, layoffs’

Federal Newscast

Political vs. career: Role of CIO remains unsettled

Reporter's Notebook

Biden to nominate Christy Goldsmith Romero as FDIC chair after abrupt departure of predecessor

Management

Sometimes, just rewriting a form can improve a federal program

If there’s a universal constant among federal agencies, it’s forms. Forms often get complicated and that can impede people’s applications for benefits.

Management

Awarding the best ideas for running elections

The EAC’s Clearinghouse Awards recognize best practices in election administration.

Management

FILE - An FBI seal is seen on a wall on Aug. 10, 2022, in Omaha, Neb. (AP Photo/Charlie Neibergall, File)

FBI reinstates its removal of FBI staffer’s security clearance

People

FBI revoked the staffer’s clearance for what it called “questionable judgment” when it came to the agency’s investigations into the attack on the U.S. Capitol.